Roomzy Store

Terms & Conditions

Effective Date: 1st August 2025

Company Name: Roomzy Pvt. Ltd.

Head Office: Bhaktapur, Nepal

📞 +977 981-3334319 | 📧 roomzy.dev@gmail.com

1. Introduction

Welcome to Roomzy Store (“Company,” “we,” “our,” or “us”). By accessing, browsing, or purchasing from our platform, you (“user,” “customer,” or “buyer”) agree to be bound by these Terms & Conditions.

Roomzy Store is committed to providing a safe, secure, and reliable shopping experience for gamers by offering authentic gaming products and accessories.

2. General Use of the Platform

• 2.1 Our platform is an online marketplace for physical gaming products, including consoles, accessories, and gaming gear.
• 2.2 Users must be at least 16 years old or have parental/guardian consent to make purchases.
• 2.3 We do not promote or allow gambling, betting, or any activity that violates local laws.
• 2.4 Prices listed are in Nepalese Rupees (NPR) unless otherwise stated.

3. User Accounts

• 3.1 Users may create an account to track orders, save preferences, and access exclusive offers.
• 3.2 Customers are responsible for maintaining the confidentiality of login credentials.
• 3.3 Any misuse, fraudulent transactions, or violations of these Terms may lead to account suspension or permanent ban.
• 3.4 Account Deletion: Customers may request deletion of their account anytime. Upon deletion, all personal data will be permanently removed, except where retention is required by law (e.g., tax records).

4. Orders & Payments

• 4.1 Orders can be placed through our website or app.
• 4.2 We currently support Cash on Delivery (COD) as the primary payment option.
• 4.3 Once an order is placed, you will receive an order confirmation via email/SMS.
• 4.4 Orders are subject to product availability. If an item is out of stock after purchase, we will notify you and provide a refund or replacement option.

5. Shipping & Delivery

• 5.1 We provide nationwide delivery within Nepal.
• 5.2 Delivery timelines may vary depending on product type and location.
• 5.3 Customers are responsible for providing accurate shipping details. Incorrect addresses may cause delays or failed delivery.
• 5.4 Shipping fees (if applicable) will be displayed before order confirmation.

6. Returns, Refunds & Warranty

• 6.1 Products may be eligible for return or replacement if they are:
• Defective or damaged on arrival.
• Incorrect items received.
• Covered under manufacturer’s warranty.
• 6.2 Products must be returned in original condition and packaging within the specified return period.
• 6.3 Refunds (where applicable) will be processed via the original payment method (or COD refund process).
• 6.4 Warranty claims are subject to manufacturer terms. Roomzy will assist in facilitating claims but is not responsible for warranty decisions made by third-party vendors/brands.

7. Data Protection & Privacy

• 7.1 We value your privacy and will not sell, share, or transfer your personal data to unauthorized third parties.
• 7.2 User data is securely stored and used only for order processing, customer support, and improving user experience.
• 7.3 By using our store, you agree to our Privacy Policy.

8. Prohibited Activities

• Attempting to hack, exploit, or manipulate our platform.
• Using fake or stolen payment information.
• Abusive or fraudulent behavior towards our staff or delivery partners.
• Engaging in activities that violate applicable laws.

9. Compliance & Legal Notice

• 9.1 Roomzy Store operates under Nepalese law and complies with applicable consumer protection and e-commerce regulations.
• 9.2 By making purchases, you agree that your actions comply with all relevant laws.

10. Limitation of Liability

• 10.1 Roomzy Store is not responsible for:
• Delays caused by courier/logistics providers.
• Manufacturer defects outside our control.
• Losses resulting from customer misuse of products.
• 10.2 Our liability is strictly limited to the purchase value of the product.

11. Termination of Service

We reserve the right to suspend or terminate accounts that violate these Terms & Conditions, engage in fraudulent transactions, or misuse our platform.

12. Amendments

We may update these Terms & Conditions periodically. Customers will be notified of major changes, and continued use of the platform will be considered as acceptance of the revised terms.

13. Contact Us

For questions, returns, or support:

Roomzy Pvt. Ltd.
Bhaktapur, Nepal
📞 +977 981-3334319 | 📧 roomzy.dev@gmail.com

✅ By purchasing from Roomzy Store, you confirm that you have read, understood, and agreed to these Terms & Conditions.