Roomzy Store

Privacy Policy

Effective Date: 1st August 2025

Company Name: Roomzy Pvt. Ltd.

Head Office: Bhaktapur, Nepal

📞 +977 981-3334319 | 📧 roomzy.dev@gmail.com

1. Introduction

At Roomzy Pvt. Ltd. (“Company,” “we,” “our,” or “us”), we are committed to protecting your privacy and safeguarding your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you shop with us through our website, app, or marketplace.

2. Information We Collect

When you browse or purchase from our platform, we may collect the following details:

• Full Name
• Email Address
• Phone Number (verified for order confirmation)
• Shipping & Billing Address
• Order & Purchase History

⚠️ Note: We do not store sensitive payment details since we currently operate on Cash on Delivery (COD).

3. How We Use Your Information

We use your personal data to:

• Process and confirm your orders.
• Deliver products to your address.
• Provide customer support and resolve complaints.
• Send order updates, delivery notifications, or promotional offers (with your consent).
• Improve our store experience and services.

4. Data Sharing Policy

• We do not sell, rent, or trade your personal data with unauthorized third parties.
• Your contact details may be shared only with delivery partners or vendors strictly for completing your order.
• Warranty and product service are handled by the respective manufacturer or vendor.

5. Orders, Returns & Warranty

• When you place an order, we may confirm it via phone or email.
• All product-related warranty claims are the responsibility of the manufacturer/vendor, but we will assist in facilitating the process.
• We do not store any online payment information as our platform only supports Cash on Delivery (COD).

6. Data Security

Your personal information is stored securely using industry-standard encryption and protection methods. We take reasonable steps to prevent unauthorized access, misuse, alteration, or disclosure of your data.

7. Notifications & Communication

• With your consent, we may send you order updates, delivery information, and promotional offers.
• You can opt out of promotional messages anytime by updating your preferences or contacting us.

8. Account Management & Deletion

• Users may create accounts to track their orders and shopping history.
• You may request to delete your account at any time. Once deleted, all associated personal data will be permanently removed, except where retention is required by law (e.g., tax or invoice records).

9. Your Rights as a Customer

Depending on your local laws, you may have the right to:

• Access the personal data we hold about you.
• Correct or update inaccurate details.
• Request deletion of your account and data.
• Withdraw consent from receiving promotional notifications.

10. Limitation of Liability

• Roomzy Pvt. Ltd. is not responsible for:
• Manufacturer defects or warranty disputes (handled by vendors).
• Delays caused by logistics providers.
• Misuse of customer information outside our control (e.g., fraud through external parties).

11. Changes to Privacy Policy

We may update this Privacy Policy periodically to reflect changes in business, law, or technology. Customers will be notified of major updates, and continued use of our store indicates acceptance of the revised policy.

12. Contact Us

For privacy-related concerns, account deletion requests, or questions, contact us:

Roomzy Pvt. Ltd.
Bhaktapur, Nepal
📞 +977 981-3334319 | 📧 roomzy.dev@gmail.com

✅ By shopping at Roomzy Store, you confirm that you have read, understood, and agreed to this Privacy Policy.